TFM Applications

Flexible Call Centre Solutions - VoIP

The customer is still at the heart of all business activity and today's customers demand excellent, consistent and expert service 24/7. Therefore, to set your organisation apart from your rivals, you will be continually anticipating your customer's demands and developing solutions to match.

For many companies the customer call center is a strategic channel for managing service, sales, and marketing activities. Because of that emphasis, the interaction center has become to a large extent the voice of the company.

However, due to high running costs and increasing difficulty recruiting the correct levels of expertise in the immediate vicinity, the benefits of maintaining a static call centre structure can often be outweighed by a number of factors, not least the investment required.

Because of this, TFM Networks has developed a VoIP (or Voice over Internet Protocol) solution which not only allows you to hire the very best people for the job, regardless of where they may be based, but also reduces your network costs and could potentially eliminate the considerable fixed overall costs of your call centre altogether.

A major disadvantage of remote operatives used to be the incurrence of increased telecommunication costs, however with Internet Protocol (IP) rapidly predominating the network environment, it makes increasing sense to deploy the same IP technology in the applications businesses use.

In conjunction with our partners at Phillips Business Communications and Tiscali UK we have developed the first real solution which removes network telecommunications expenditure and with our 'Service Level Agreement', guarantees the integrity of your service.

From as little as £80.00 per month you will receive:

• a QoDSL service from Tiscali
• an IP Telephone from Philips
• a QoS-enabled Router
• Installation, Network Management and Hardware Maintenance Services from TFM Networks.

With flexible contracts of as little as three months it also provides an excellent low cost solution to seasonal requirements.

For more information on Flexible Call Centre Solutions - VoIP and how it can reduce your overall network costs please call our network specialists on 01844 296530 or email info@tfmnetworks.com