UNIQLO (Phase II)

UNIQLO is Japan's leading retailer of affordable, well-made, casual clothing.

When UNIQLO launched in the UK they required a solid foundation for their operation and sought advice from a leading specialist Retail and Supply Chain consultancy, Itim, to develop a 'greenfield' solution for EPOS and store systems, credit card transaction solutions and a data network to support the applications.

TFM Networks recommended a fully managed Tiscali MPLS IPVPN solution to connect all the stores and run the EPOS and credit card transaction traffic.

'The new system has not only dramatically reduced our costs by nearly 90% per store per year but has also enabled a much faster transaction time. In addition, we now have full visibility and understanding of costs ' Mark Bulmer, UNIQLO

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UNIQLO (Phase I)

UNIQLO is Japan's leading retailer of affordable, well-made, casual clothing.

After UNIQLO opened their first stores in England, they realised their network cost base of ISDN links to stores and an international leased line to Japan was not sustainable. They asked TFM to find new and innovative ways of solving the problems namely, to design a solution to reduce costs and give greater certainty with regard to variable call charges.

TFM rose to the challenge. The MPLS IP VPN solution provided broadband access circuits saving UNIQLO over 30% whilst doubling the throughput of existing ISDN lines. Because there are no call charges, UNIQLO now have a complete understanding of their costs.

'TFM act as an extension of UNIQLO which means they spend more time getting it right.' Mark Bulmer, UNIQLO

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The Alan Day Motor Group

The Alan Day Motor Group is a car dealership business.

A review of their data network showed they needed to:

reduce fixed costs for connections
update infrastructure that supported their stock control and POS systems
future-proof their network

TFM help the Alan Day Motor group save 70% annually on their networking costs and provide a more efficient network for managing their stock control systems and for gaining faster access to their POS systems.

TFM introduced a new network to replace the existing structure of leased lines and deployed a Tiscali IPVPN and migration plan to upgrade the dealership control costs.

Sites now benefit from cost effective broadband.

'Outside our cost savings, we are more efficient as a business, giving us the ability to serve our customers at a superior level to many of our competitors.' Ilyas Master - IT Manager.

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Harrods

Harrods remains London's premier retail outlet, at the forefront of changing trends.

Harrods wanted to work with a company that offered a robust and flexible digital signage solution to meet current and future requirements.

TFM's media partner, Remote Media provides exactly that - audio, visual and interactive solutions to companies wishing to communicate in an innovative and dynamic way.

Harrods appointed Remote Media as exclusive providers of Digital Signage throughout the store. This comprises Remote Media Player, Remote Media Distributor, Remote Media Playlist Creator and Remote Media Video Distribution, all of which enhance the customer experience in store.

'Harrods ethic of selling quality merchandise and giving customers exemplary service, is underlined by Remote Media's innovative and evolutionary offering.' Marketing Manager, Harrods

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Anglia Regional Co-Operative Society Limited (ARCS)

Anglia is a co-operative society selling over £300m of goods through over 100 stores.

To improve customer experience, ARCS wanted to:

enhance their EPOS network to incorporate investments in Chip and PIN technology
manage credit card transactions from a centralised date point

TFM's solution was deployed throughout the entire network with limited investment. It comprised a Tiscali IPVPN across the business and provided some stores with ISDN backup capability.

ARCS have centralised credit card transactions - EFT transactions from stores are now routed through the TFM data centre.

Network and operation costs are reduced and customer satisfaction improved. Fixed costs of DSL connections give ARCS better control over costs and faster transaction times reducing queuing time at tills.

'With the Tiscali IPVPN we have saved 30% annually on networking costs. We can offer instore benefits to customers and give a competitive advantage to ARCS.' Mark Kelby, ARCS

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Thomson

TUI UK is the UK's largest holiday company and includes the leading brands of Thomson Holidays and Thomson.

Thomson, aware of the benefits of Digital Signage, wanted to update content easily with a minimum of investment.

TFM's media partner, Remote Media suggested featuring Thomson's travel-related content together with non-competing third-party advertising.

Thomson has rolled out a 100 site Digital Poster Network. Now they benefit from Digital Signage as well as generate income.

Because their top 100 stores have a large captive audience, they can charge advertisers a premium rate to advertise their products on their network. A percentage of air time goes to the site owner (Thomson) and the remainder is sold to advertisers.

'The income generated should more than cover the cost of the Digital Poster Network and bring in extra income each month.' Doug Glenwright, Marketing manager

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ARCS

Anglia Regional Co-op (ARCS) needed to integrate a number of disparate networks. They wanted a single approach that would enable instore services to develop regardless of the underpinning technology. The existing mix of dial up, ISDN leased lines made providing consistent service levels problematic.

TFM offered a private Internet solution. This reduced ARCS' costs and provided them with extra security. By implementing business grade, fixed costs broadband connections, they were able to increase access, improve service and reduce costs by over 30%.

The VPN solution gives them a common network platform capable of enabling future applications such as streaming video and real-time stock management across the group.

'TFM make it easy for us by owning the whole problem, not just one bit of it.' Mark Kelby, ARCS

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H&M

H&M markets clothes and cosmetics in over 1,000 stores worldwide.

H&M reviewed their network infrastructure and required:

a national store and stock management system
a real time and reliable transaction system for EPOS Chip and PIN
a VOIP solution that could leverage investment of equipment

TFM delivered a cost effective Tiscali IPVPN solution across the business. Sites requiring a high volume of data use LES circuits and leased lines. All stores benefit from cost effective broadband.

H&M enjoys reduced costs, faster transaction times and an improved customer experience.

'TFM's solution not only resolved our immediate networking requirements, but elevated H&M into a position where we could build for the future.' Steve Budden, H&M

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