TFM in detail

We proactively monitor connections 24/7/365 utilising a range of tools.

But don’t just take our word for it, we provide you with internet access to our monitoring tools so that you can see for yourselves.

We are continually improving monitoring alerts (including SMS alerts) and analysis reports as a result of feedback from customers and learnings taken from our ITIL based approach to Incident, Problem and Change Management.

All equipment and connection configurations are backed up every day to two geographically-diverse data centres.

Other applications monitor multiple key performance indicators (KPI’s) across our network to pre-empt and resolve issues, predict, diagnose and enable forensics.

Just as our customers have internet access, all relevant TFM personnel have secure access to management systems and information from home. You see what we see.

Our partners also have visibility of our systems, as we do theirs, ensuring truly end-to -end management, significantly enhancing root cause analysis and ensuring no grey areas or room for confusion or delay.

We provide communications and technology alongside innovative service with efficiencies that dramatically lower costs.